Beware of MochaHost!

محروم.كوم · #1 04-20-2010, 06:40 AM

content copied in part from http://www.theadminzone.com/forums/s...ad.php?t=71335

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Well - I'd been hosting with MochaHost for a good while - I actually left a very glowing review of them a few months after I'd first started hosting with them - circa 2007...

Well - that was then - this is now:

I am totally DISGUSTED with them - While their customer support was to be admired - it no longer is that way unfortunately. See the screencap of the most recent support ticket fiasco I'm experiencing because of their subpar service:

That is just ONE example of the ABSOLUTE HORRIBLE CUSTOMER SERVICE THAT IS MOCHAHOST I have experienced in the past several weeks. As it seems - I might loose my domain of 3+ years because of their incompetence!

Another incident which I'm quite furious about is a bogus charge to one of my debit cards. A debit card of which I use specifically for online purchases and from an account that I do not keep money in unless I add it for a specific purchase. So I did NOT give MochaHost permissions to make that charge AND all of my invoices were paid up to date as of the bogus charge. Because of this charge (there was no money in the account) -- I've been assessed an insufficient funds overdraft fee of $30.

I'm beginning to think MochaHost is an "English as 2nd language" type of scam... I've filed another support ticket with them and thus far they only act as if they don't understand English and are refusing to reimburse me the overdraft fee the bogus charge incurred...

I'm hoping once I show the support ticket log to my credit union that they will remove the fee and revoke the bogus charge.

MochaHost also oversells their accounts. When your sites get popular enough and have a nice bit of traffic they will tell you to upgrade your account and offer you no enhancements. Yet they are willing to take your money like scamming thieves!

I have given MochaHost 100s of dollars for my own personal purchases. I also was part of their affiliate program and have referred many clients to them in the past. Never again! They are a subpar hosting scam and I'm sorry to have left such a glowing review of MochaHost to begin with. I will NEVER recommend them to anyone else though.

In fact - MochaHost is such a shizzlety service - I have compiled a list of the horrid problems I've experienced with them the past couple weeks and will be reporting them to the Better Business Bureau!

So take heed ==> AVOID MOCHAHOST!

Jacquii. __DEFINE_LIKE_SHARE__