Very unhappy with Jelsoft
 

As a longtime customer I have to comment on what a joke trying to order the pre-order upgrade to vbulletin 4 has become.

For 2 days now I have simply been trying to order the upgrade but thanks to Jelsoft choosing Metacharge as their payment processor* this has not worked.

First they blocked the first 3 attempts I made saying Fraudulent activity. They then call my office and I CONFIRM VIA PHONE that the charge is legit. They then tell me that upon my next attempt* it will go through and I won't have any problem. So I attempt the charge for a 3rd or 4th time and it gets blocked AGAIN! I attempt one more time to be sure and the new message is that I am now blocked due to too many unsuccessful attempts. I contact support at vbulletin to be told that there is nothing they can do. The message I get from metacharge DOESN'T EVEN TELL YOU HOW LONG YOU HAVE TO WAIT! Vbulletin support says 24hrs.

I contacted metacharge via online support which is merchant support according to their website. The agent tells me I've gone to sales* I need to contact merchant support and have to place an international call!!!

So I wait until today. I attempt it again* it's blocked due to possible fraudulent activity and for something about a score higher than 5. So I say screw this crap and contact vbulletin to do the sale over the phone. Wayne at Vbulletin sales tells me they HAVE NO WAY TO PROCESS AN ORDER OVER THE PHONE.

Sorry if I seem a little pissed off but I have wasted over an hour of work time to place a simple order* dealt with 3 different people over 2 days. Jelsoft makes HOW MUCH MONEY and can't afford a decent merchant account processor. Jelsoft has become how big over the last 5 years yet can't process orders over the phone* nor can their managers be reached via phone.

WHAT KIND OF OPERATION ARE YOU PEOPLE RUNNING THERE?!