Extremely sorry if this is in the wrong section...
Why can't I reply to someone's thread? I think unlicensed members should at least be able to reply to threads in the support boards. I have an understanding on how forums work, and where most parts of the forums are located (smilies, UBBC, etc.), so I could help, even if I don't own the software and have a license.
So please, think about this. With this restriction you are limiting the amount of support your customers are getting.