How to ask for support the smart way so you can get faster attention.
 

The reason of this post is a thread I read at the forums here where an user was complaining loudly and rather rudely, that the Vb support sucks. Which is totally untrue. The vB support here from what I have seen is superb. What is not superb is the way the support questions have been asked and the attitude of certain users that want to be helped imemdiately without realising or better caring that there are also a lot of other users that are asking for support.

Anyway, in my opinion, the best way to go about asking for support would be like the following:

1) Do a search before you ask for support. i.e. Search the forum to see if your question has been asked and replied already. I have seen a lot of threads here with questions about basic things that can be found in the acp and/or their answers can be found easily with a search. Doing that you will save yourselves and those that provide support a lot of valuable time.

2) If you didn''t find the answer to your problems in the forums, then try to ask your questions the smart way. Starting by giving a describing meaningful subject title. Try to avoid using dramatic words like help me, urgent, how to do this or that, and so on.

Try to describe your problem in as much details as possible. Provide the url to your forum with a test account or a screenshot.

Don''t bump your threads until 24 hours have passed as per the rules. You should also note that the number of support threads here is big and the staff can''t be everywhere at the same time. So wait patiently until you are helped. Be polite, thank the person who helped you.