Forum "Stuck" user account...can't change password, can't login, can't reset
 

As the title says, I have an odd situation with a user account. They indicated they couldn't log in, so I sent them a password reminder. After going through that process, they still couldn't log in. I went in and reset the password myself manually in AdminCP, everything else about the account looked normal. User still could not log in using the new password, and after I've tested it myself on three other machines, have concluded that something is messed up.

Other things I thought of were to make sure the account wasn't banned or in any funky groups...didn't apply. I also did a repair/optimize on my database, but that didn't seem to help either.

I can delete and re-create the account, but it seems to me that I'd like to know the root cause here, so I can avoid it in the future. Any suggestions?