A Way To Improve Support Reponse Time
 

If the vBulletin staff member who responds to a support issue would be so kind as to address the issue in more than one sentence and offer solutions to the problem or direction are where a file for example would be located, days could be saved in waiting time.

If there was a manual, I would read it and try to find a solution. If the answer is on the forum, I would search and try to find it. I'm the customer and I'm doing everything I can to fix your software. If your support staff is overwhelmed by requests for help, maybe you could stop selling vBulletin until you get caught up, so that those of us who purchased your software could get it working.

As a customer I'm upholding my end of the seller—buyer relationship. As the seller you are not. Please, if the vBulletin staff is going to respond, at least try to help or be up front and just say we can't help you.

Disappointed Customer