Support Ticket deleted?
 

On Wednesday I have sent a support ticket with the questions
1) why I did not received a confirmation of my suite order from the pre-sale offer via email.
I selected payment by wire transfer. Order #1BAA8D77E26F
2) if I can transfer 1 other license from vbulletin-germany.com to vbulletin.com

no 2 is now obsolete but please give me an answer to no1. Thank you.