Trying to install* trying to get help
 

I have tried to install this. It gets stuck after step 2 with nothing to click on to move forward.

It says:

Step 2) Connect to the database (Step 2 of 13)

Attempting to attach to database

Connection succeeded! The database already exists.

You have already installed vBulletin; do you wish to upgrade?

Click here if you would like to see options for clearing the existing contents of your database.

It does't allow me to proceed to step 3.

I tried paying the $150 installation fee* but you can only pay that if you're buying something else. I've already paid for the publishing suite* so I don't want to pay for that again. Everytime I email support* I get a canned response from them saying it should work now. :mad:

I've been getting this runaround for over a week. I've called* but no one is ever available to talk to me. I've tried to pay the installation fee* but it doesn't allow one to simply pay the fee. I've emailed several times. The person answering the phone knows my email address from memory. :mad:

I asked for a refund* only to be give the same old canned response saying "it should be working now."

Support hours say 9-5 Pacific* but I've called all during those times and can NEVER get anyone on the phone.

I'm frustrated as heck. I needed my forum up last week and I don't know what else to try. :mad:

What should I do now? :confused: