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B200B
TMA
Spring 2013
Question: ‘The airline industry has firms which can be great examples of operations management. There are processes and resources to manage very carefully in order to have satisfactory outputs and results’.
Analyze the above statement using examples from B200B material and an airline company, and discuss in particular the following issues: managing micro-operations for an airliner, handling emergencies and delays, serving passengers, reservations handling, baggage handling, meals, maintenance, training of crew…