cannot get any where with install
 

hi I have been having an absolute horrible time trying to get the VB5 to install to test and what not its been a pain for about two weeks now


my host says that I have all the requirements to load the software everything has been updated and or already equiped from my server and yet every time i get even remotely close its one problem after another


for example Code:

Fatal error: Call to a member function get() on a non-object in
/home/bandirec/site name/vb5/core/vb/api/user.php on line 611
and if i do manage to get to the install screen to actually run it or try to.... it asks for my member number i enter it it accepts it and then i click run and it pops up with an error message :
Code:

Unexpected Text:
Customer Number Incorrect
ive done absolutly everything the host company has said to do they have done everything they can do and im still batting a big fat zero..... I've done support tickets here as well and i still cannot get anywhere i need help