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Dear support,

Our site is hosted in the USA by Midphase, we are Dutch but like you probally know we like it cheap but good ;)

Since a few weeks we have problems, the server gives the error: Server Busy.
Midphase has done several things to come to a solution, but the problem still remains, now they ask me the following, although I'm Dutch, my English is reasonable good, but the request from the sr Systems Administrator from Midphase is a bit difficult and they ask me the following:

In order to assist you with this issue, we'd need you to modify your scripts to show the actual error message.
The mysql/web services had no issues on the reported time, in fact the mysql service was restarted 9 days ago, and on the reported time your visitors were trying to access the website (the non-existent image) and therefore the web server was responsive as well.

The error message you receive is the generic one from the software you use, while we'd need the real error message to be showed (please check with your developer if debug mode is available for the scripts).
Like said, nor mysql, nor web services experienced the issues on the time reported, which means you could reach the mx number of mysql user connection or hit another limit which would cause the generic error to be displayed. Thank you.

Could you please advise me and if this is possible, my MySQL knowledge is poor.
Thanks in advance.