vb's report system* infraction system* user note system and moderation is completely fragmented and misses any form of logical workflow.
95% of the time a report is based upon the forum rules.
a report often leads to infractions for those same rules* to moderation actions and to user notes. Since user notes are not threaded in the staff zone* but scattered around member profiles* infractions and bans can also lead to a post in the staff zone.
Making this into a logical system would safe a lot of work for admins and their staff. It would make reports* infractions* user notes* staff communication and moderation much more effective.
I would like to request an overhaul and integration of the report system* infraction system* user note system and relevant moderation tools.
Some suggestions:
The post report screen should have a drop down with reasons for the post report. These could correspond with those set in the infraction system.
Moderators should get a notice the number of open post reports they have. The post reports they need to process should be visible somewhere.
When assessing the problem* moderators should have the option to post a user note* which would be visible in the staff zone as a threaded content. But accessible on user profile and in the thread.
Moderators should also have the option to warn or infract* while the reason is pre-set with the reason the reporting member selected. Moderators should have the option to select another infraction reason.
Infractions should have canned texts (like promised by Jelsoft many moons ago)
If members receive multiple infractions within a short period or if ranking members get severe infraction* this should create an alert to the staff.
Reporting members should get a status report about their report.
Private Messages reports should have infraction functions.
I did not suggest integration with moderation functionality yet. I may add this.
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10-28-2009, 01:10 AM
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